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Parent’s Corner

To Report an Absence

Please notify us:

Make Up Policy

To qualify for a make-up lesson:

  • Please provide cancellation notice at least 48 business hours prior to your child’s absence.
  • If you do not notify us within 48 business hours, you forfeit the right to a make-up lesson for that absence.

During this pandemic:

  • We have adjusted our make-up lesson expiration to 6 months from their issue date (vs 3 months previously).
  • Make-ups can only be redeemed if student is currently enrolled and active in a session.

Our Private lesson format has made getting make-ups easierNo More Looking for Make-Ups!

  • Make-ups are more readily available since we no longer have to take age and skill level into consideration. 
  • Our dedicated Make-Up Maestro team will work to find you a make-up on the same day and around the same time as your current lesson to minimize drive time.
  • When a lesson is available, our team will send a text prior to your lesson. 
  • Once you confirm, you can simply show up for the make up lesson – no scheduling is needed.

To Request a Make Up:

 

Our Private lesson format has made getting make-ups easier

 

No More Looking for Make-Ups!

  • Make-ups are more readily available since we no longer have to take age and skill level into consideration. 
  • Our dedicated Make-Up Maestro team will work to find you a make-up on the same day and around the same time as your current lesson to minimize drive time.
  • When a lesson is available, our team will send a text prior to your lesson. 
  • Once you confirm, you can simply show up for the make up lesson – no scheduling is needed.

 

During this pandemic:

  • We have adjusted our make-up lesson expiration to 6 months from their issue date (vs 3 months previously).
  • Make-ups can only be redeemed if student is currently enrolled and active in a session.

 

Make-Up Policy

 

To qualify for a make-up lesson:

  • Please provide cancellation notice at least 48 business hours prior to your child’s absence.
  • If you do not notify us within 48 business hours, you forfeit the right to a make-up lesson for that absence.

 

Here is what you need to know BEFORE you register:

Open Swims are for FLOW Aquatics clients’ IMMEDIATE family only please.  It is $1.50 per person to swim.

For now, we are only allowing one hour of swim time per family. However, if you would like to swim for more than 1 hour, upon registration you can opt to be put on a waitlist. If space is available, we will allow you to stay in. PLEASE NOTE: You will be charged $1.50 per person for the extra hour.

How to REGISTER:

  • If you do not see an Open Swim listed on the Calendar, click over to the next month.
  • Select your time preference (note: this will only take you to the login page, you will still have to register via the Customer Portal)
  • When the Registration page comes up, select: “Already a customer? Click here to Login”
  • Or you can log into your customer portal via this link: Customer Portal
    • or use our FLOW Aquatics app, Click My Account, then Events
    • or go to the FLOW Website. In the upper right hand corner,  click on the Blue Half circle that says Login
  • Once logged in: Click on the Event Registration tab (2nd from the end).
  • Click on the”Event Calendar button in the top left corner.
  • Select your time preference.
  • Fill out the registration form, most of it will be pre-filled by the system.
    • Select the children who will be participating.
    • IMPORTANT:  All participants (parents and non FLOW siblings) need to be added as STUDENTS.
      • To do this: Click on Add a Student and fill out the appropriate information.
    • Answer the questions
    • Read and check off on the agreements
    • Enter your full name and click submit

 

You will receive a confirmation email and we will see you at Open Swim!!

Curious about how your child is progressing? Fill out the form below!

See Upcoming Events toda the turtle swimming

Hours & Important Numbers

Business Hours:

AM: 8:30am - 11:30am (Only Mon, Tues, Thur)
PM: 3:30pm - 8:00pm (Only Mon - Thur)
Saturday: 8:30am - 12:30pm
Closed Friday & Sunday

Main Office:

Phone: 208-855-2212
Email: info@h2flowswimschool.com

Front Desk at Pool:

Phone: 208-855-2212 (Dial: 5065#)
During Business Hours Only

Attendance:

Phone: 208-855-2212 (Then dial 2#, 1#)
Email: attendance@h2flowswimschool.com

Billing:

Phone: 208-855-2212 (Then dial 2#, 3#)
Email: finance@h2flowswimschool.com