Parent’s Corner

Make Up Policy

To qualify for a make-up lesson, you must provide cancellation notice at least 6 business hours prior to your child’s absence. If you do not notify us within 6 business hours, you forfeit the right to a make-up lesson for that absence.

Notification of your child’s absence can be given to us in-person, by phone (208-855-2212 Opt 4),  email (Attendance Email), or by submitting the Report an Absence Form below.

Make-up lessons expire in 3 months from their issue date. Make-ups can only be redeemed if student is currently enrolled and active in a session.

If there is an appropriate opening, you will be accommodated for a make-up.

FLOW Aquatics has a one-strike rule: If you miss your scheduled make up lesson, you have forfeited your right for a make-up lesson.

Fill out an Absence Form

To Request a Make Up:

1)  View the Available Make Up Classes for the week. A new list of Current Openings will be posted on Thursday mornings by 10am for the following week and will be updated every Sat – Wed by 10am.

2) To locate an open class, follow the directions below

a)   Find the correct “School”

  • Diaper Dolphin Classes:  RED
  • Diaper Dolphin Transitional Classes: RED
  • Swim School Classes:    YELLOW
  • Stroke School Classes:  BLUE
  • Swim Team Classes:     ORANGE

b)    Look for the appropriate age range of the class:

  • DD(Baby’s): Ages 3 months – 3 yrs
  • DD Transitional (Graduates from Diaper Dolphin Classes): Ages 2.5 yrs – 3.5 yrs
  • PS(Preschool):  Ages 3 yrs-5yrs
  • SA (School Age):  Ages 6 yrs -12+

c)   Find the correct class. Swim School:

  • STAGE 1: Trusting Turtles (Bracelet: Teal)
  • STAGE 2: Balancing Belugas (Bracelet: Blue-Navy)
  • STAGE 3: Propelling Penguins (Bracelet: Purple)
  • STAGE 4: Rotating Rays (Bracelet: Red-Cranberry)
  • STAGE 5: Swimming Sea Dragons (Bracelet: Sienna-Orange)

Stroke School:

  • STAGE 6:  Flowing Freestylers (Bracelet: White)
  • STAGE 7: Blazing Backstrokers (Bracelet: Red)
  • STAGE 8: Fabulous Flyers (Bracelet: Yellow)
  • STAGE 9: Brilliant Breaststrokers (Bracelet: Blue)
  • STAGE 10: Impressive IMers (Bracelet:  Green)
    • Please note:
      • Some classes may be a combination/2 level class. (As long as your child has a skill band that is the same color as one of the levels, you can request a make up in the class. However, your request will be reviewed to ensure it will be a proper fit for the class and you will receive an email confirming or denying your request).

3)  Once you have located an open class that works for your time and schedule: COPY and PASTE the Class from the spreadsheet and use the Form below it to submit your make-up request.

4)   To increase the response time to your request, we suggest you submit your request during our regular office hours, 24 hours before your selected make up class begins (see below).  If you submit your request outside of these days and times, there will be a delay in getting a response to your request, but your request will be logged in the order it came in and we will respond as soon as we get back to the office.

Normal Office Hours:

Mon, Tues & Thurs:  9am-11am & 4:00pm-7:30pm

Wed: 4:00pm-7:30pm

Sat:  9am-12pm  

To Request a Make Up, please locate a class that fits your needs from the spreadsheet above and fill out the form below.

toda the turtle swimming

Hours & Important Numbers

Business Hours:

AM: 8:30am - 11:30am (Only Mon, Tues, Thur)
PM: 3:30pm - 8:00pm (Only Mon - Thur)
Saturday: 8:30am - 12:30pm
Closed Friday & Sunday

Main Office:

Phone: 208-855-2212
Email: admin@flowaquatics.com

Front Desk at Pool:

Phone: 208-855-2212 (Dial: 5065#)
During Business Hours Only

Attendance:

Phone: 208-855-2212 (Dial 2#, 1#)
Email: attendance@flowaquatics.com

Make Up:

Phone: 208-855-2212 (Dial 2#, 2# )
Email: attendance@flowaquatics.com

Billing:

Phone: 208-855-2212 (Dial 2#, 3#)
Email: billing@flowaquatics.com